Last updated: July 2026
At Mors And More, we place great importance on protecting your personal data and respecting your privacy.
This Privacy Policy describes how we collect, use, store, share and protect your personal data, as well as the rights available to you under applicable data protection laws.
We are committed to processing your personal data in accordance with Regulation (EU) 2016/679 of 27 April 2016 (General Data Protection Regulation – GDPR), the amended French Data Protection Act (Loi Informatique et Libertés), and the recommendations issued by the French Data Protection Authority (CNIL).
1. Data controller
The Data Controller responsible for processing your personal data is:
Mors And More
60 Chaussée Albert Einstein
59200 Tourcoing – France
Contact email: contact@morsandmore.com
Mors And More determines the purposes and means of processing personal data collected through the operation of the website www.morsandmore.com.
2. Personal data we collect
Depending on how you use our website and services, we may collect different categories of personal data.
Identification data
When you create an account, place an order or contact our Customer Service team, we may collect the following information:
- Title;
- First name and last name;
- Email address;
- Telephone number.
Order data
To process and manage your orders, we may collect:
- Billing address;
- Delivery address;
- Products purchased;
- Order history;
- Information relating to returns and refunds.
Payment data
Payments made through our website are securely processed by our payment service provider, Payplug. Mors And More never stores your full payment card details.
Depending on the payment method selected, certain data may also be processed by the relevant payment providers (including PayPal, Apple Pay, Oney, Visa, Mastercard, American Express, Bancontact, iDEAL, MyBank, Satispay, or any other payment methods available on our online store).
Browsing data
When you browse our website, certain technical information is automatically collected to ensure the proper operation, security and performance of the website, as well as to measure its audience.
This may include your IP address, browser type, operating system, pages visited, date and time of your visit, and information collected through cookies and similar technologies.
Customer relationship data
When you contact our Customer Service team, we may retain the information necessary to process your request, including your contact details, the content of our communications, and the history of our exchanges.
Customer review data
Following a purchase, you may be invited to share your shopping experience through our partner Avis Vérifiés.
The personal data strictly necessary for this purpose may be shared in order to collect your review in compliance with the applicable data protection regulations.
3. Why do we process your personal data?
We process your personal data only where necessary and on one of the legal bases provided for under the GDPR.
| Purpose of Processing | Legal Basis |
|---|---|
| Creation and management of your customer account | Performance of a contract |
| Processing and fulfilment of your orders | Performance of a contract |
| Payment processing | Performance of a contract |
| Delivery of your orders | Performance of a contract |
| Customer Service and after-sales support | Performance of a contract and Legitimate Interests |
| Issuing invoices and complying with accounting obligations | Legal Obligation |
| Sending newsletters and marketing communications | Consent |
| Website analytics and service improvement | Consent (where cookies require consent) |
| Management of advertising campaigns | Consent (where cookies require consent) |
| Fraud prevention and website security | Legitimate Interests |
4. Who do we share your personal data with?
Your personal data is accessible only to authorised members of the Mors And More team.
As part of our business operations, your personal data may also be shared with trusted service providers acting on our behalf, but only where necessary to provide our services or to comply with our legal obligations.
These service providers include:
| Service Provider | Purpose |
|---|---|
| OVH | Website hosting |
| Payplug | Secure payment processing |
| Colissimo / La Poste | Order delivery |
| Mondial Relay | Order delivery |
| DHL | Order delivery |
| Brevo | Transactional emails and marketing communications |
| Crisp | Customer relationship management |
| Google (Analytics, Tag Manager, Ads) | Website analytics and advertising campaigns |
| Meta Ads | Advertising campaigns |
| Avis Vérifiés | Collection and management of customer reviews |
These service providers have access only to the personal data strictly necessary to perform their services and are contractually bound to ensure the confidentiality and security of your personal data in accordance with applicable legislation.
We may also disclose your personal data where required by law or upon request from a competent administrative or judicial authority.
5. How long do we retain your personal data?
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations.
| Category of Personal Data | Retention Period |
|---|---|
| Customer account | For as long as your account remains active, followed by deletion or archiving after a period of inactivity |
| Orders and invoices | For the period necessary to manage your orders, then archived in accordance with applicable accounting and tax regulations |
| Customer Service communications | For the time required to process your request, followed by archiving where necessary |
| Newsletter subscriptions | Until you withdraw your consent or after a prolonged period of inactivity |
| Cookies | In accordance with applicable regulations and our Cookie Policy |
Once the applicable retention periods have expired, your personal data will be securely deleted or irreversibly anonymised.
6. Cookies
Our website uses cookies and similar technologies to ensure its proper functioning, measure website performance, improve your browsing experience and, where required by law and subject to your consent, personalise our communications and advertising campaigns.
You may accept, refuse or modify your cookie preferences at any time via our cookie management tool.
For more information about the cookies we use, their retention periods and how to manage your preferences, please refer to our Cookie Policy.
7. How do we protect your personal data?
Mors And More implements appropriate technical and organisational measures to ensure the confidentiality, integrity and security of your personal data.
In particular, we take steps to:
- restrict access to personal data to authorised personnel only;
- secure data exchanges between your browser and our website;
- host our website with a trusted hosting provider;
- select partners that provide appropriate guarantees regarding the protection of personal data;
- implement measures designed to prevent unauthorised access, loss, alteration or disclosure of your personal data.
While we take every reasonable precaution to protect your personal data, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.
8. International transfers of personal data
Some of our technical and advertising service providers may process certain personal data outside the European Economic Area (EEA).
Whenever such transfers occur, Mors And More ensures that they are carried out in compliance with the GDPR and that appropriate safeguards are in place, including the transfer mechanisms provided for under applicable data protection legislation.
9. Your rights
In accordance with the GDPR, you have the following rights regarding your personal data:
- the right of access;
- the right to rectification;
- the right to erasure ("right to be forgotten");
- the right to restrict processing;
- the right to object to processing;
- the right to data portability;
- the right to withdraw your consent at any time where processing is based on your consent;
- the right to provide instructions regarding the retention, deletion or disclosure of your personal data after your death, where permitted under applicable law.
You also have the right to lodge a complaint with the French Data Protection Authority (CNIL) or with the supervisory authority responsible for data protection in your country of residence if you believe that your rights have not been respected.
10. Exercising your rights
If you have any questions regarding this Privacy Policy or wish to exercise any of your rights, you may contact us using the details below:
By email: contact@morsandmore.com
By post:
Mors And More
60 Chaussée Albert Einstein
59200 Tourcoing – France
To protect your personal data, we may request proof of identity before processing your request where necessary.
11. Changes to this privacy policy
This Privacy Policy may be updated from time to time to reflect changes in applicable laws and regulations, technical developments, or the services provided by Mors And More.
The latest version of this Privacy Policy is always available on this page. The "Last updated" date displayed at the top of this document indicates when it was most recently revised.