Is an item in your order not suitable? You have 15 days from the date you receive your parcel to return the items concerned. Return shipping costs are at your expense, except in exceptional circumstances.
Below you will find the conditions to be met, the procedure for registering your return, as well as information about exchanges and refunds.
What are the conditions for returning an item?
To be eligible for a standard return, the product must be returned new, with its label and in its original packaging. It must not have been used. You may, however, simply place a bit in your horse's mouth or try a bridle on your horse's head to check the size and fit.
If a bridle or accessory has been used or shows signs of use, it cannot be refunded.
The process is different for bits. If you have tried the bit with your horse and it is ultimately not suitable, your return is no longer considered a standard return. Most of our bits are eligible for our trial service when the request is made within 15 days of receipt. Specific conditions and fees then apply.
Discover our bit trial service
How do I request a return?
Before sending your parcel back to us, register your request directly from your Mors And More customer account.
- Go to “My orders” in your customer account.
- Select the relevant order.
- Tick the item or items you wish to return and specify the reason for the return.
- Click “Confirm return”.
- Then place the items in secure packaging and make sure to include your order number inside the parcel.
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As return shipping costs are at your expense, you can choose how you wish to send your parcel. We recommend keeping your proof of postage and tracking number until your return has been processed.
Where should I send my return?
The address to use depends on the return method you choose. Please make sure you use the information below so that your parcel reaches us correctly.
| Return via tracked Colissimo | Return via Mondial Relay |
|---|---|
| Mors And More 60 Chaussée Albert Einstein 59200 Tourcoing France |
For the attention of Mors And More Point Relais “Damo Destock Peinture - FR 07348” 60 Chaussée Albert Einstein 59200 Tourcoing France |
Do I have to pay the return shipping costs?
Yes, return shipping costs are the customer's responsibility. However, if we made an error when preparing your order or if your product is faulty upon delivery, please contact us directly before returning your product so that our team can explain what to do.
How does the refund process work?
When your return meets the conditions stated above, you can choose between:
- a refund to your original payment method;
- a store credit valid for 1 year on Mors And More.
Once we receive your parcel, please allow 2 to 6 days for your return request to be processed.
The shipping costs for the original order will be deducted from your refund, whether they were charged when you placed your order or were originally offered free of charge.
Can your return be refused?
Our team checks all items upon receipt. If the return conditions are not met, we reserve the right to refuse the return. In this case, no exchange or refund can be issued and the product will be returned to you.
I would like to exchange an item: what should I do?
If you would like to replace your item with another size, model or product, you have two options:
- If you would like to receive the new item quickly: you can simply place a new order for the item you want and request a refund for the first product. The refund will be issued once your return has been received and checked at our premises.
- If you prefer not to pay for the new item in advance: you can request store credit. This will be issued once your return has been received and processed and can then be used to place your new order.
Did you order an item as a gift?
If the item is a gift, please let us know the date on which you plan to give it so that we can extend the return period. After the initial 15-day period following receipt of the order, only an exchange will be possible.
Our team is available from Monday to Friday to answer your questions about your return.
Find our carriers, delivery times, prices and delivery conditions on our Delivery page.