You are not satisfied with your order? You have 15 days from the receipt of your parcel to return your items. If the item was a gift, please inform us of the date you plan to give it so that we can extend the return period. However, only exchanges will be possible beyond the 15-day period after receipt.
Returned items must be new, with tags attached and in their original packaging. They must not have been used, only briefly placed in the mouth for a bit or placed on the head for a bridle. If the product has been used or shows any signs of wear, the return will not be refunded in the case of a bridle or accessories. For bits, they will fall under the rental service and fees will be applied.*
The return shipping costs are the responsibility of the customer.
🙏 If we made a mistake when preparing your order or if the product is defective upon delivery, we will cover the return shipping costs. In this case, please contact us by email at contact@morsandmore.com or by phone at +33 (0) 6 36 40 70 16.
If your return meets the conditions mentioned above, you may choose between a refund to your original payment method or a store credit valid for 1 year. The return request will be processed within 2 to 6 days after receipt of your return, with a deduction of the initial shipping costs, whether they were offered or not.
In the case of an exchange, you have two options:
- You do not wish to wait: you may place an order for your new item and choose a refund for the initial item, which will be processed once it is received at our premises.
- You are not in a hurry or do not wish to advance funds: request a store credit, which will be issued upon receipt of your return and deducted when placing your new order.
How to make a return?
- Go to “My Orders” in your customer account
- Select the relevant order
- Tick the item(s) you wish to return and specify the reason
- Click “Confirm the return”
👉 Your request is then directly registered, please proceed to step 5 (No return label is provided; return shipping is at your expense) - Send your parcel in secure packaging, making sure to include the order number inside
Via tracked Colissimo to the following address:
Mors and More
60 Chaussée Albert Einstein
59200 Tourcoing (France)
or to a relay point via Mondial Relay at the following address:
Mors And More
Damo Destock Peinture - FR 07348
60 Chaussée Albert Einstein
59200 Tourcoing (France)
📦 Important : The return will be processed only once the parcel has been received
⚠️ * Warning: Customer Service reserves the right to refuse the return if any of the conditions are not met. In this case, no exchange or refund will be issued (the parcel will be returned directly to you).
Do not hesitate to contact us if you have any questions: +33 (0)6 36 40 70 16