Frequently asked questions

It is possible to modify or cancel your order if it has not been dispatched. Please contact our customer service department as soon as possible.

Go to your order history in your customer area. You can download the invoice for your order.

Before contacting our customer service team, please ensure that it is not a partial shipment. Some orders may be split into two shipments. If this is the case, it is normal, and the rest of your order will arrive later. However, if a product is indeed missing from your order, please contact us by phone at +33 6 36 40 70 16 or send an email to contact@morsandmore.com, specifying your order number and the reference of the missing product. We will resolve your issue as quickly as possible.

We invite you to click on the link below to learn more about our return conditions: Return conditions.

It's very simple: all our bits are eligible for rental, but to do so, you must first purchase the bit. We invite you to go to the Rental page to find out about our rental conditions. 

All our bits are eligible for rental! Please note that resin bits are subject to a special rental price. We invite you to visit the Rental page to find out about our rental conditions. 

Go to your order history in your customer area. You can download the invoice for your order.

You can access your order history in your customer area, under “Orders”. 

We offer a wide choice of payment methods: bank card, MasterCard, VISA, Apple Pay, Oney in 3 or 4x free of charge from €100 (France), PayPal (possibility of opting for 4 times free of charge from €30), Bancontact (Belgium), American Express, bank transfer or check, Génération HDF card and many more...

If you are unable to pay for your order by credit card, we advise you to check that you have selected the right type of card and try again. If your card is rejected, check that you have sufficient funds. On the other hand, if the problem persists, please contact our customer service department directly. Many other payment methods are also available. 

Yes, it is possible to pay in 3 or 4 instalments free of charge via Paypal or Oney.

We offer free shipping on purchases of €69 or more by Mondial Relay to France and €129 by Colissimo. We don't have any special promotional codes, but we always try to offer the right price and unlimited advice! You can consult our pricing policy in the “Secure payment” section!

Yes, all transactions made on our website are 100% secure. We utilize Payplug, a trusted payment system specialized in e-commerce, to ensure the highest level of security for your purchases. Additionally, all transactions are reinforced with the 3D Secure protocol, which verifies the cardholder’s identity and protects you against fraud.

3D Secure offers an extra protection to online payments and has become a mandatory step for most transactions. During checkout, a pop-up window will appear to confirm the payment is being made by you. In most cases, your account and card are linked to your phone, so you’ll either receive an SMS with a code to enter on the site or a notification to validate directly via your banking app. Once this confirmation is completed, the payment is secured and processed, and your order will be officially confirmed.

You have a choice of 3 delivery methods: home delivery (standard or express), drop-off or store pick-up (our showroom is located in Tourcoing in the Nord region of France). Find out more about our delivery methods and rates in our Delivery section.

Once all products are available, orders are prepared and dispatched the same day. Each product is marked as to whether it is available or not, and the delivery time required. Delivery times depend on the carrier chosen and your location. Find out more about our delivery times and delays in the Delivery section. 

Yes, we ship all over the world thanks to our service providers Mondial Relay, Colissimo and DHL. Please allow 24 to 72 hours for delivery, depending on your country.

Our offices and stock are located at 60 Chaussée Albert Einstein in Tourcoing (France) in the Hauts-de-France region. You're welcome to visit us during our opening hours, Monday to Friday, 9am to 5:30pm. 

Below the selected quantity, you can check whether the item is marked as "available" or "shipped within a certain timeframe." We provide an estimated delivery timeframe when applicable. While we strive to be as accurate as possible, your order may sometimes arrive much faster than expected. In that case, we will ship your order the same day we receive the items.

On the other hand, there may be instances where the estimated timeframe is longer than expected. These estimates are indicative, and unfortunately, we cannot guarantee there won’t be delays from our supplier. You will also be notified by email if your product is awaiting restock.

Do you know the funnel approach ? That's how we usually work to determine the most suitable bit. You need to be attentive to the various signals your horse might emit, which could help determine his sensitivities. Does he shake his head? Does he rest on his bit? We explain everything in our Advice section.