FREQUENTLY ASKED QUESTIONS

My cart

Yes, it is possible to pay in installments on our site through the Paypal application.

Another payment method is being created in order to be able to pay in several times on the site without the Paypal application. A little patience 😊.

We do not offer discounts for professionals or amateurs, but you can benefit from many other advantages. We offer you free shipping from 59€ of purchase in Mondial Relay and 112€ in colissimo. Unlimited consulting! You can view our pricing policy here!

My order

It is possible to modify or cancel your order if it has not been shipped. We invite you to contact our customer service to finalize this step.

Once your order is validated, you will automatically receive a confirmation email. If you do not receive this email, the payment was not successful. You can restart your order.

There must have been a lack of communication between our site and your bank. 😊

Do not hesitate to renew your payment you will not be debited if you do not have a confirmation email.

Delivery

Yes we ship your material anywhere in the world! 😊

We invite you to click on the link below for information on rates and delivery times:

Back

We invite you to click on the link below to know our return conditions:

Customer service

We provide you with several means of discussion (Facebook, Instagram, mail, phone, sms, WhatsApp …). Do not hesitate to contact us, it is a pleasure to exchange with you: Contact us by e-mail, mail, phone or with our contact form on our website. We will do our best to get back to you as soon as possible.

Rental

It’s very simple, all our bits are eligible for rental, but for that you have to buy the bit. We invite you to click on the link below to know our rental conditions:

All our bits are eligible for rental! Please note that resin bits are subject to a special rental fee. We invite you to click on the link below to know our rental conditions:

Products

All the products you can put in your cart are available, if there is a delay you are notified before placing your order.

Don’t hesitate to click on the restocking alert to be notified by email when we receive the product. Please do not hesitate to contact us for information on the supply time and possibly on a reservation.

Yes it is possible if it fits in our selection criteria. Our returns are made only via a voucher valid on our website after receiving it. To know the approximate amount of your trade-in you can send us photos by mail or SMS (clear and precise) and its information to our customer service.

Oops, unfortunately it happens even to the best … We are sorry for the inconvenience and we invite you to send us by e-mail photos and description of the problem as well as your name and invoice number.

We are forced to announce that no brand guarantees the bites of small Thunder on resin, leather or rubber bits… 😢

Exactly, it is the natural aging process of this alloy. It promotes relaxation by bringing a sweet taste to your mouthpiece caused by the oxidation of this alloy by saliva.

It all depends on the type of alloy, a titanium for example will tend to scratch more easily, that’s why you should always store your bit well. But don’t panic, as long as the claw is superficial, it will in no way hinder its use.

After each session:

For stainless steel, copper and titanium, all you need is a cloth, water and a maintenance product from time to time to restore the shine.

For the sweet-iron, you rinse your bit well with water and dry it with a towel (no need to take out the hair dryer…)

For leather bits, a wipe down after mounting and an oil bath (kerosene or olive oil) about once a month.

We recommend cleaning with glycerine soap once a week and a good oil bath 2-3 times a year.

L’entretien peut aussi varier en fonction de votre fréquence d’utilisation. To obtain a shiny and supple leather, a little balm from time to time will be welcome!

You see it’s not that complicated so get your rags! :p

Please note that only the length of the barrel is measured (without the rings).

If you have any further questions, please do not hesitate to ask us.